Fair Use Policy

1. Data Allowances

1.1 High-Speed Data

Each Trvel eSIM plan includes a daily high-speed data allowance of 1GB per day. High-speed data provides full 5G/4G speeds where available, suitable for all typical travel activities including video calls, streaming, and navigation.

1.2 Unlimited Data After High-Speed Allowance

After you have used your daily 1GB high-speed allowance, you will continue to have unlimited data access at reduced speeds (1.25 Mbps) for the remainder of the day. This speed is sufficient for:

• Messaging applications (WhatsApp, Telegram, iMessage)
• Email and basic web browsing
• Maps and navigation
• Social media (text and compressed images)

1.3 Daily Reset

Your high-speed data allowance resets every 24 hours from your first data use. Unused high-speed data does not roll over to the next day.

2. What Is Fair Use?

Fair use means using our services in a reasonable manner consistent with typical travel needs. Our eSIM plans are designed for personal use by individual travellers, not for commercial purposes, permanent internet access, or to replace home broadband services.

3. Prohibited Activities

To ensure all customers receive quality service, the following activities are not permitted and may result in service suspension or termination:

3.1 Tethering and Hotspot

Limited tethering (sharing your mobile data with a laptop or tablet) for personal use is generally acceptable. However, excessive tethering that significantly exceeds normal mobile device usage, or using the connection as a primary internet source for multiple devices, is not permitted.

3.2 Commercial Use

Our eSIM plans are for personal travel use only. Using our services for business-critical operations, commercial activities, or as a primary business internet connection is not permitted. Business travellers using data for normal work activities (email, video conferencing) are welcome.

4. Network Management

4.1 Speed Management

We employ speed management practices to ensure fair access for all users:

• Daily High-Speed Cap: After consuming your daily high-speed allowance, speeds are reduced to ensure continued service access.
• Network Optimisation: During periods of network congestion, data may be prioritised to ensure all users maintain reasonable connectivity.

4.2 Usage Monitoring

We monitor aggregate usage patterns to detect unusual activity that may indicate abuse or violation of this Policy. Individual browsing activity is not monitored or recorded. We only analyse usage volumes and patterns for service management purposes.

5. Consequences of Violation

If we detect usage that violates this Fair Use Policy, we may take the following actions:

6. Your Responsibilities

As a Trvel customer, you are responsible for:

• Using the service in accordance with this Policy and applicable laws
• Ensuring your device is secure and protected from malware
• Not sharing your eSIM or data connection for commercial purposes
• Reporting any suspected unauthorised use of your eSIM
• Understanding and respecting the data allowances of your plan

7. International Regulations

Our eSIM services operate across multiple jurisdictions through partnerships with local network operators. Your use must comply with:

• Local telecommunications regulations in your destination country
• Australian telecommunications laws
• The acceptable use policies of underlying network operators
• Any applicable international data transfer regulations

8. Changes to This Policy

We may update this Fair Use Policy from time to time to reflect changes in our services, network capabilities, or regulatory requirements. Changes will be effective when posted on our website. We encourage you to review this Policy periodically. Continued use of our services after changes constitutes acceptance of the updated Policy.

9. Questions and Support

If you have questions about this Fair Use Policy or believe your usage has been incorrectly flagged, please contact our support team:

We are committed to working with customers to resolve any concerns and ensure you can make the most of your Trvel eSIM while travelling.