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An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile plan without using a physical SIM card. It's built into your phone and can be programmed with different carrier profiles. This means you can add a travel data plan without removing your home SIM.

Most phones manufactured from 2019 onwards support eSIM. This includes iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many other devices. Your phone must also be carrier-unlocked. You can check by going to Settings > General > About on iPhone, or Settings > Connections > SIM card manager on Samsung.

Yes! Most eSIM-compatible phones support Dual SIM functionality. This means you can keep your regular physical SIM for calls and SMS while using the eSIM for data abroad. Your phone number stays active, and you avoid expensive roaming charges.

We recommend installing your eSIM before you leave for your trip, while you still have WiFi access. You can install it days or even weeks before travel—it won't activate until you first use data in your destination country.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. All payments are processed securely through Stripe.

After purchase, you'll receive your eSIM QR code instantly via email. The email contains your unique QR code and step-by-step installation instructions. You can also access your eSIM anytime through your order confirmation.

Yes. If you haven't installed/scanned your eSIM QR code, you can request a full refund within 30 days of purchase. Once an eSIM is installed, it cannot be refunded as the QR code becomes single-use. We also offer our 10-minute connection guarantee—if we can't get you connected within 10 minutes of reaching out to support, you'll receive a full refund.

No. The price you see is the price you pay. There are no activation fees, no hidden charges, and no auto-renewal. You get exactly what you purchase—a set number of days with unlimited data.

Open your phone's Settings, navigate to Mobile/Cellular settings, select "Add eSIM" or "Add Cellular Plan", then scan the QR code from your email. Follow the on-screen prompts to complete installation. We recommend labelling your eSIM with your destination (e.g., "Japan Trip") for easy identification.

You need an internet connection to install your eSIM. This can be WiFi or mobile data from your existing plan. We recommend installing while on WiFi before your trip to ensure a smooth setup.

After installation, your eSIM is ready but not yet active. When you arrive at your destination, go to Settings, turn on data for your travel eSIM line, and turn off data roaming on your home line. The eSIM activates automatically when you first use data.

eSIM QR codes are single-use for security reasons. Once you've scanned and installed your eSIM, the QR code cannot be used again. If you accidentally delete your eSIM before using it, please contact our support team for assistance.

Your plan starts when you first use data in your destination country. The countdown begins from your first data connection, not from purchase or installation. This means you can buy and install well in advance of your trip.

All our plans include unlimited data. You get 1GB of high-speed data (5G where available) per day, then unlimited data at 1.25 Mbps. This is enough for messaging, maps, social media, music streaming, and general browsing even after the high-speed allowance.

Our eSIM plans are data-only. For calls and SMS, keep your home SIM active or use apps like WhatsApp, FaceTime, or Skype over data. Most travellers find this works perfectly for staying in touch.

Our eSIM plans are country-specific. If you're visiting multiple countries, you'll need a separate eSIM for each destination. However, you can install multiple eSIMs on your phone and switch between them as you travel.

First, make sure data is enabled for your travel eSIM line and data roaming is turned on (Settings > Cellular > your eSIM line > Data Roaming). Try toggling airplane mode on and off. If it still doesn't work, try restarting your phone. If problems persist, contact our support team via live chat or phone.

Make sure you're scanning the QR code with your phone's camera through the eSIM setup screen (not a regular QR scanner app). Ensure good lighting and that the QR code is displayed clearly. You can also try entering the activation details manually—these are provided in your confirmation email.

eSIM QR codes are single-use. If you deleted your eSIM before using it, please contact our support team immediately. We'll verify your purchase and issue a replacement.

If you've used your daily 1GB high-speed allowance, speeds are reduced to 1.25 Mbps for the remainder of the day (resets every 24 hours from first use). This is still sufficient for messaging, maps, and basic browsing. If speeds seem unusually slow, try moving to an area with better coverage or contact support.